Determination of Competencies with Fuzzy Multi-criteria Decision Making Methods for Determining the Development Program for Analyst Position in a Participation Bank

Abstract

The management and training of human resources continues to increase in importance when considering the effects such as the increase in the demand for human resources in the field of information technologies during the pandemic process. Determining the competencies of the information technology personnel and developing the deficient ones according to the competencies can be considered as the main development policy. Based on this requirement, the problem of determining the competencies of system analysts at Kuveyt Türk Participation Bank is the main subject of this study. Within the scope of the study, a survey was conducted with the participation of 11 people with at least five years of experience in the analyst position on 24 core competencies. In line with the survey results, the importance weights of the competencies were determined with fuzzy AHP. Afterwards, 10 competencies with the highest weight among 24 core competencies were determined. Evaluations were made by five experts for system analysts working in an organization in the bank for the determined 10 competencies. Rankings of system analysts were made using Neutrosophic Z-Number sets (NZN) and Fuzzy EDAS methods. These rankings became an input to the competency development program that is planned to be prepared specifically for individuals. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.