Please use this identifier to cite or link to this item: https://hdl.handle.net/20.500.13091/1492
Title: Design of a Thermal Hotel Based on AHP-QFD Methodology
Authors: Varolgüneş, Fatma Kürüm
Canan, Fatih
del Rio-Rama, Maria de la Cruz
Oliveira, Cristiana
Keywords: Architectural Design
Building Industry
Customer Satisfaction
Quality Function Deployment (Qfd)
Thermal Hotel Buildings
Quality Function Deployment
Analytic Hierarchy Process
Decision-Support-System
Management
Feedback
Diagram
Model
City
Issue Date: 2021
Publisher: MDPI
Abstract: The aim of this investigation was to help select design criteria that highlight customer satisfaction, and thus improve the design quality in buildings, specifically in a building of a thermal hotel. The methodology is based on applying the Quality Function Deployment (QFD) technique to listen to the voice of the customer, in addition to the Analytic Hierarchy Process (AHP), which allows selection of the best design alternative. The literature shows that QFD-AHP methods have been tried in different areas of the building industry, but there are few examples of combining building design processes. In the study process, collaboration environments between stakeholders were established and the operability of the method used was tested with real actors. The matrix solutions realised in the horizontal and vertical sections of the framework of the model can be reused in different projects with different user demands. This added a modular and developable feature to the model. This study revealed that the most important customer needs, in order of importance, are health, service, comfort, and functionality. These are followed by accessibility, aesthetics, and energy conservation. According to the findings, QFD was shown to be an appropriate method for transferring customer (occupant) requirements to designs in the most accurate manner, given the complex structure of thermal hotel buildings.
URI: https://doi.org/10.3390/w13152109
https://hdl.handle.net/20.500.13091/1492
ISSN: 2073-4441
Appears in Collections:Mimarlık ve Tasarım Fakültesi Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collections
WoS İndeksli Yayınlar Koleksiyonu / WoS Indexed Publications Collections

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