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Title: Physician Selection with a Neutrosophic Multi-criteria Decision Making Method
Authors: Sarucan, A.
Emin Baysal, M.
Engin, O.
Keywords: Multi-criteria decision making
Neutrosophic AHP
Neutrosophic sets
Physician selection
Issue Date: 2021
Publisher: Springer
Abstract: In this study, it is done that the evaluation of neurology clinics of two hospitals under the Ministry of Health and their physicians, considering patient preferences. While effective service policies and procedures of hospitals increase customer satisfaction, the performance of physicians ensures preferability. Therefore, measuring satisfaction and performance is crucial for management. However, measurement includes many challenges in connection with many factors and uncertainty on these factors. Thus, neutrosophic multi-criteria decision-making methods have been particularly chosen to overcome these challenges in this study. The related literature on the subject shows that easy access, cleaning and comfort, technological infrastructure, and equipment, total service time, physicians’ communication skills, recognition of physicians, treatment effectiveness, treatment rate, academic career are the main criteria. The values of weights for these criteria and the physicians ranking based on the values of those weights were found by using the Neutrosophic Analytical Hierarchy Process (N-AHP). It has been validated that the ranking is fitting to patient preferences in the Central Physicians Appointment System. As a result, the recommended method can be effectively used in selecting physicians. © 2021, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG.
Description: International Conference on Intelligent and Fuzzy Systems, INFUS 2020 -- 21 July 2020 through 23 July 2020 -- -- 242349
ISBN: 9783030511555
ISSN: 2194-5357
Appears in Collections:Mühendislik ve Doğa Bilimleri Fakültesi Koleksiyonu
Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collections

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