Decomposed Fuzzy Analytical Hierarchy Process Method for Business Processes Management Software Selection

Abstract

Software has been developed to help organizations manage their business processes. This is called Business Process Management (BPM) software. Organizations may have to make a decision whether to improve their business processes with the help of this software or to replace one software module with another software module. It is important to determine the criteria to satisfy the needs and get the opinions of the decision makers to make an efficient decision in this problem. For this purpose, Decomposed Fuzzy Analytic Hierarchy Process (DF-AHP) method is proposed in this study. The applicability of the proposed method in a financial institution is demonstrated. It was found that the module used by the organization is systematically backward. It needs to be changed. The business process life cycle of the financial institution has been evaluated in 6 main groups as criteria. These groups are Modeling, Design, Deployment, Execution & Operation, Monitoring & Control and Analysis. The business process management software identified were Activiti, Bonita, jBPM, Process Maker, uEngine, Camunda and YAWL. As a result, jBPM was selected as the best software in the Business Process Management category. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.