Sarucan A.Baysal M.E.Engin O.2024-10-102024-10-102024978-303170017-02367-3370https://doi.org/10.1007/978-3-031-70018-7_77https://hdl.handle.net/20.500.13091/6395International Conference on Intelligent and Fuzzy Systems, INFUS 2024 -- 16 July 2024 through 18 July 2024 -- Canakkale -- 318029Software has been developed to help organizations manage their business processes. This is called Business Process Management (BPM) software. Organizations may have to make a decision whether to improve their business processes with the help of this software or to replace one software module with another software module. It is important to determine the criteria to satisfy the needs and get the opinions of the decision makers to make an efficient decision in this problem. For this purpose, Decomposed Fuzzy Analytic Hierarchy Process (DF-AHP) method is proposed in this study. The applicability of the proposed method in a financial institution is demonstrated. It was found that the module used by the organization is systematically backward. It needs to be changed. The business process life cycle of the financial institution has been evaluated in 6 main groups as criteria. These groups are Modeling, Design, Deployment, Execution & Operation, Monitoring & Control and Analysis. The business process management software identified were Activiti, Bonita, jBPM, Process Maker, uEngine, Camunda and YAWL. As a result, jBPM was selected as the best software in the Business Process Management category. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2024.eninfo:eu-repo/semantics/closedAccessBusiness Processes ManagementDecomposed Fuzzy Analytic Hierarchy ProcessMulti-Criteria Decision-MakingComputer software selection and evaluationDecision makingEnterprise resource managementHierarchical systemsBusiness ProcessBusiness process managementDecomposed fuzzy analytic hierarchy processFuzzy analytic hierarchyHierarchy processManagement softwareMulti criteria decision-makingMulticriteria decision-makingMulticriterion decision makingsProcess managementAnalytic hierarchy processConference Object10.1007/978-3-031-70018-7_772-s2.0-85203582857